Call Transfer

Please note the default transfer option on your phone is Attended Transfer mode.

  • Answer the incoming call or make an outbound call
  • Press the TRANSFER Button, either the on-screen or the hard key shown below
TRANSFER Button
TRANSFER Button

For Attended Transfer

  • Press the speed-dial where you wish the call to be transferred to OR dial an external number, your current call will automatically be placed on hold.
For Attended Transfer
  • The call is answered by the party to whom you wish to transfer the call.
  • Announce that you are going to transfer a call to them.
    They must NOT hang up the phone if they wish to accept the call.

  • Press Transfer Button to confirm the transfer.
For Attended Transfer

 

The Call is Transferred and your phone will disconnect

Blind Transfer:

Follow first two steps as mentioned above then:

  • Choose Blind Transfer from the phone screen as shown in the image below
  • Press the speed-dial where you wish the call to be transferred or
    enter the person’s extension number
Blind Transfer

 

The Call is Transferred and your phone will disconnect

Terminating a Transfer

If you wish to terminate a transfer, press SPLIT on your screen or simply wait for the
other party to disconnect the call. You will be sent to the home screen, then press the
blinking line key to return to the original call.

Terminating a Transfer